Terms & Conditions

Welcome to General Shop. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website, placing an order, or accessing any services provided by General Shop, you agree to these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations.

2. Products & Services

General Shop offers fashion and lifestyle products for Men, Women, and Kids. We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, we reserve the right to:

• Modify or discontinue products without prior notice
• Correct pricing or description errors
• Limit product quantities or cancel orders when necessary

3. Pricing & Payments

• All prices displayed on the website are in applicable currency and may include applicable taxes unless stated otherwise.
• We accept secure online payment methods.
• Orders will be processed only after successful payment confirmation.
• General Shop reserves the right to cancel suspicious or fraudulent transactions.

4. Order Confirmation & Cancellation

• Once an order is placed, customers will receive an order confirmation.
• Orders may be cancelled by General Shop due to product unavailability, payment issues, or suspected fraudulent activity.
• Customers may request order cancellation before the order is shipped.

5. Shipping & Delivery

• Delivery timelines are estimated and may vary depending on location and courier services.
• Delays caused by unforeseen circumstances are beyond our control.
• Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

• Customers may request returns or exchanges within the specified return period, subject to our Return Policy.
• Returned items must be unused, unwashed, and in original packaging with tags intact.
• Refunds will be processed after successful product inspection.
• Certain products such as innerwear, clearance sale items, or customized products may not be eligible for return.

7. User Responsibilities

By using our website, you agree:

• Not to misuse or disrupt the website
• Not to use false information while placing orders
• Not to attempt unauthorized access to our systems
• To maintain confidentiality of your account credentials

8. Intellectual Property

All website content including logos, images, product designs, text, graphics, and branding are the property of General Shop and may not be copied, reproduced, or used without written permission.

9. Privacy & Data Protection

We value customer privacy and handle personal information securely. Customer data is collected and used according to our Privacy Policy for order processing, support, and service improvement.

10. Limitation of Liability

General Shop shall not be held liable for:

• Indirect or incidental damages
• Delays or interruptions in service
• Losses caused by misuse of products
• Technical issues beyond our control

11. Third-Party Services

Our website may use third-party payment gateways, courier services, or external tools. We are not responsible for the policies or services of third-party providers.

12. Changes to Terms

General Shop reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes indicates acceptance of the updated terms.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable local laws and regulations.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

Thank you for shopping with General Shop.